A lot has changed since the Covid 19 pandemic struck the world in 2020. In India, it has had a defining impact on the insurance industry, which had long been the underdog of the financial world. The pandemic lifted the fog of ‘nothing can ever happen to me,’ and forced everyone to reevaluate their financial needs and priorities. It created a massive disruption across all quarters – health, income, and life itself. People had to deal with personal emergencies that they didn’t even envision would happen to them. This created a seismic shift in the mind of the customer, making protection a critical requirement.
The typical life insurance customer also became younger, and the increased presence of digital forced companies to reimagine their distribution and customer experience strategies. Companies that understood the nuances of delivering a differentiated and personalized advisory to this younger segment, became the preferred destination for protection requirements.
As the pandemic continues to bring in several first-time buyers to the fore, it is important for us to continue informing and educating the general population on factors they need to know before buying any insurance policy.
So, if you have resolved to buy a life insurance policy this year, here are some guiding points that can help you get started on your protection journey: